Customer Privacy Policy

The ELISA Technologies, Inc. Customer Privacy Policy has been developed as an extension of our commitment to combine the finest quality testing and services with the highest level of integrity in dealing with our customers. This policy guides how we collect, store and use information about our customers and prospective customers, and it will be periodically reviewed and updated as needed to reflect new business practices and our customers’ changing needs. The most recent version of this Policy will always be made available on our website (www.elisa-tek.com)

This Policy describes how ELISA Technologies, Inc. will handle all personally-identifiable information including company and individual contact information (addresses, phone numbers, e-mail addresses), billing information, records of kit purchases, and testing results.

Contact Information

In order to place purchases and order testing, ELISA Technologies, Inc. will request information from our customers such as a contact name, mailing address, e-mail address, company name, and telephone number. Response to these inquiries is necessary to process orders and send test kits and laboratory results. ELISA Technologies, Inc. may also use this data for other business purposes, such as alerting customers to new tests or services that might be of benefit to them. Contact information is stored securely and made available only to essential employees. ELISA Technologies, Inc. will not share this contact information with any third party.

ELISA Technologies, Inc. may retain the content of any e-mail correspondence, together with the customer’s e-mail address and any responses. ELISA Technologies, Inc. provides the same protection for these electronic communications that we employ in the maintenance of information received by mail or telephone.

Billing Information

In order to process customer requests for test kits or testing, ELISA Technologies, Inc. may require credit card information or payment by check. Confidential credit card or check information will only be shared with the customer’s credit card company or banking institution in order to process payments.

Kit Order and Testing Information

ELISA Technologies, Inc. will not disclose information regarding customers’ order histories or test results to any third party, unless specific approval is obtained in writing. Test results are stored securely and are accessible only to essential employees. Any identifying marks or labels are removed or obliterated before samples are disposed of. Paper records are kept for 10 years and are shredded before disposal.

Our corporate values, ethical standards, policies and practices are committed to the protection of customer information. In general, our business practices limit employee access to confidential information, and limit the use and disclosure of such information to authorized persons, processes and transactions. Customers may request access to all of their personally-identifiable information collected and maintained by ELISA Technologies, Inc. by mailing a request in writing to:

ELISA Technologies, Inc.
2501 NW 66th Court
Gainesville, FL 32653